Privacy Policy
Effective Date: 26 June 2026
Old Summer Dairy (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, how we store it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Old Summer Dairy
Westwood Drove
West Lydford
Somerset
TA11 7DF
Email: info@oldsummerdairy.co.uk
Telephone: 07746 580551
Information We Collect
Depending on how you use our website, we may collect the following personal information:
Booking Information
When you make a booking, we may collect your name, email address, telephone number, postal address (where required), booking dates, number of guests, special requests, and payment information.
Contact Form Information
If you contact us using our website, we may collect your name, email address, telephone number (if provided), and any information you include in your message.
Website Usage Information
When you visit our website, we may automatically collect information such as your IP address, browser type, device information, pages visited, and cookie-related data.
How We Use Your Information
We use your personal information to respond to enquiries, process accommodation bookings, confirm and manage reservations, process payments, communicate with you regarding your booking, comply with legal and accounting obligations, improve our website and services, and help prevent fraud.
Lawful Basis for Processing
We process your personal information because it is necessary to fulfil your booking contract, necessary for our legitimate business interests, required to comply with legal obligations, or because you have provided consent where required, such as for optional marketing communications.
Payments
Payments made through our website are processed securely by our third-party payment provider. We do not store or have access to your full payment card details. Payment providers process your information in accordance with their own privacy policies and security standards.
Online Bookings
Our online booking system is provided by a third-party booking platform. Your information is processed securely for the purposes of managing your reservation, processing payments, sending booking confirmations, and communicating with you about your stay.
Contact Forms
If you contact us using our contact form, we will only use the information you provide to respond to your enquiry and any related correspondence. We will not use your information for marketing unless you have specifically agreed to receive such communications.
Cookies
Our website uses cookies to improve your browsing experience and help the website function correctly. Cookies may also be used to remember your preferences, analyse website traffic, and support the operation of our booking system. You can control or disable cookies through your web browser settings.
Marketing
We will only send marketing communications if you have chosen to receive them. You can unsubscribe from marketing emails at any time by following the unsubscribe instructions or by contacting us directly.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third-party service providers where necessary, including booking software providers, payment processors, website hosting providers, IT support providers, professional advisers, and legal or regulatory authorities where required by law. These organisations are required to protect your personal information and only use it for the services they provide on our behalf.
How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including complying with legal, tax, and accounting obligations, resolving disputes, and enforcing our agreements. Information that is no longer required is securely deleted or anonymised.
Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, disclosure, or alteration. While we take reasonable steps to secure your information, no method of transmitting information over the internet can be guaranteed to be completely secure.
Your Rights
Under UK data protection law, you have the right to request access to your personal information, ask for inaccurate information to be corrected, request that your information be deleted where appropriate, restrict or object to certain types of processing, request the transfer of your information where applicable, and withdraw your consent where processing is based on consent.
If you wish to exercise any of these rights, please contact us using the details provided above.
Complaints
If you have any concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled in accordance with data protection law.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.